Returns & exchanges

  • Canceling your order
    • We try to make the cancellation process as easy as possible. Please read the following instructions to make sure your cancellation request is processed in a timely fashion.

      1. You must notify customer support in writing of your wish to return the product for a refund within sixty days of purchase. Please email returns@nuvosa.com and include your order number.
      2. On receipt of your notice of contract cancellation, customer support will email you a Returns Merchandise Authorization (RMA) number as well as instructions on how you can return the merchandise.
      3. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us, and that you retain proof of sending in case of a dispute.
      4. Please note that you must cover the cost of the return shipment.
      5. We will refund the full value of your order within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
  • How to return or exchange
    • Making a return or exchange is easy. Just make sure you request a Returns Merchandise Authorization (RMA) number within 60 days of your order. To request an RMA number, please e-mail returns@nuvosa.com.

  • EXCHANGES
    • In case of damage to the product during shipping, or some other defect that is deemed unsatisfactory, you are welcome to exchange your products at no charge.

      Simply request a Returns Merchandise Authorization (RMA) number by emailing returns@nuvosa.com. In this email please specify the reason for your exchange request as well as your original order number.

  • Receiving a refund
    • Your refund will be credited to the original purchaser's credit card. The shipping cost of returning the product will not be refunded.

      Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

  • Late returns
    • An RMA number should be requested within 60 days of purchase. You should then return your item(s) within 14 days of receiving this number.

      Returns outside these timeframes may only be accepted at the discretion of Nuvosa.

  • Important information
      • All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
      • Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
      • Items should be returned in their original packaging to ensure they are adequately protected in transit.
      • We prefer that items are returned to us via USPS, FedEx, UPS, or DHL to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. Our address for all returns is Nuvosa Return Dept, 1228 Westloop Pl #166, Manhattan, KS 66502 and we request that you contact us at returns@nuvosa.com in relation to such returns.